F.A.Q. - Frequently Asked Questions

What is Surface Design?

Surface Design and Surface Pattern Design entail ... any type of artwork (pattern designs, illustration art, hand lettering, etc) made by a designer that is intended to be applied to a surface to enhance its visual appearance and its function.

I have an issue or question, how can I get in touch with someone at PIXIE ART STUDIO?

We are here to help you anyway and as quickly as we can. You can reach us for any questions, concerns or issues. You can contact us via our contact us page at PIXIE ART STUDIO via email at: Contact@pixieartstudio.com.

What is Art Licensing?

Art Licensing to an artist is when the artist retains the copyrights to their image, and licenses (or "rents") out the art to someone or a company for either a onetime use (like a magazine or an advertising campaign), or for a longer length of time, such as to print out on products for patterns on fabrics, a t-shirt line or even greeting cards. The terms of use can come in the following forms: Royalties, Royalties-with-advance, or a Flat-fee. For more info, see the: www.GraphicArtistsGuild.org and their Handbook on Pricing and Ethical Guidelines. PIXIE ART STUDIO is also a member of the Graphic Arts Guild.

Are your products a good fit for a person of any age?

Of course, they are! We find that we have a lot of adults who love the unique products that we offer, and we also find that many adults love to purchase them for their children as well. There isn't an age limit on having fun!

Is my information safe and secure?

When it comes to securing your information that is something that we take seriously. We are compliant with security issues which ensures that your credit information is being handled properly and securely. We never store or keep any of your credit card information which is required to be compliant.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, along with other common payment methods such as PayPal. We do not accept money orders or checks.

Hoe do I change or cancel my order?

We understand that sometimes things happen and you need to make changes or cancel your order. If the order has already left our facility, then we are unable to make any changes or provide a cancellation. If this has happened, simply follow our easy Return Policy. If your order has not shipped yet, we ask you to contact us as soon as possible to see what options are possible.

Where can I find my order number?

You can locate your order number on your email confirmation along with your shipping notification emails.

I placed my order how do I know you received it?

Once you place your order you will receive an email confirmation which will be sent to the email address you used during checkout.

I placed an order but never received an email confirmation?

You should receive an email confirmation almost instantly after you finish the checkout process on our store. If you do not see an email confirmation within one hour, please check your spam folder. If you need additional help you can always reach out to use as well for assistance.

What is your shipping policy?

You can check out our full shipping and delivery policy on our Shipping Policy page.

What carrier do you use to ship my package?

We currently utilize USPS for shipping carriers. During checkout you will have this option available to you based on where the package is being shipped.

Do you ship internationally?

Yes, we can! Please note that shipping times will be extended as we are located in the United States.

What is your Return Policy?

You can check out our full return policy on our Return Policy page.

How do I return an item I purchased?

If you are unhappy with your recent purchase and simply want to return the item we ask that you do so within 30 days. First, please review our full Return Policy to ensure your item is eligible.

Who pays for the return shipping?

You will be responsible for paying for your own shipping costs for returning the item to us. Shipping costs are non-refundable. Items that are being reviewed for damages are handled on a per case basis as sometimes the damages are the result of the shipping company for instance.

How long does it take to get credit for a return?

Refunds will be credited to the original form of payment that was made to make the purchase. Once we receive your return please allow up to 10 business days for the credit to show in account or statement.

If after 10 business days you do not see the credit posted, please first contact your bank or credit card company to find out when the credit will be applied.

How long does the whole return process take?

You can estimate that the process will be complete in less than 14 business days from when you ship or mail your return to us.